Do you still make leotards, tutus and costumes to order?
Sometimes - but it totally depends on my current commitments, if it’s a genre I love to make and if your request meets my design criteria.
Do you have a set schedule for listing more items on your site?
Well, sort of... but there's so much to create and only one of me. But always check out any items listed as "In the Wings" as they're some of the upcoming costumes that are already on my work table and sort of next in line for completion. Items listed as "Backstage" are a little further away from completion but could be brought forward.
Can I reserve / buy a costume that's still "In the Wings" or "Backstage"?
Yes, sometimes you can even choose the size - please contact me for further details.
What's the difference between One White Swan designs and Cygneture designs?
One White Swan costumes are exclusive. As with my custom commissions, One White Swan Designs are made and decorated to my own ideas and designs and I never repeat the same concept/colours. They are truly 'one of a kind'.
Cygneture costumes are made with the same love and care but designed, decorated (and priced) to inspire soloists who, at the beginning of their stage career, still want to look fabulous and feel special but don't just yet need an elite level price tag.
My teacher has given me a detailed drawing / photo of the costume she'd like made for my dancer. Will you make it for me?
Probably not sorry - under this scenario you don’t need a creative person, you just need a dressmaker who will sew to instruction.
How soon will I receive my purchase?
New Zealand orders should be received within 2 – 5 working days after payment is confirmed.
International orders are dependent on the final country destination and any necessary customs procedures, but should take no longer that 14 – 18 working days after payment is confirmed (often faster).
I'll do my best to inform you if there’s likely to be any delays at my end past the optimum dispatch time of 2 working days.
I live in New Plymouth / I'm coming to New Plymouth - can I pick up?
Yes - very happy to oblige. Once your payment through the website is confirmed, your order will be packed and ready for you to pick up at a mutually agreeable time (and any delivery costs paid will be refunded)
What’s your currency and what payment choices do I have?
All prices on this Site are in NZ Dollars (NZD)
Paypal, Visa, Mastercard, Afterpay and most Debit cards are accepted.
Direct Bank Transfer payment is available to New Zealand clients
I really love a leotard/costume on your site but it’s the wrong size.
Will you make another one in my size?
Leotards –
Yes. But it depends on the size you want, if I still have the fabric in stock and if you can wait for delivery.
One White Swan designs –
No. This is my exclusive range, all are ‘One Of A Kind’ and I don't repeat them. HOWEVER - At my discretion I may repeat designs using a different colour, fabric or trim OR I may use similar fabrics in different designs.
Cygneture designs -
Sort of. The designs and colourways may be similar but the way they are decorated will always be different.
Do you send out fabric samples?
No.
How do I clean my costume?
Fabric and Costume care is under General Info
Do you have a returns policy?
Yes – details are On this Page